Madeline Humm

High-end fine dining hospitality role focused on polished table service, attentive guest care and maintaining a refined customer experience.

• Delivered professional, attentive waitress service in a high-end dining environment.
• Created a warm and confident guest experience through strong communication, presentation and attention to detail.
• Supported smooth service by staying organised, anticipating customer needs and coordinating with the wider team.
• Maintained high standards of professionalism, pace and composure during busy service periods.
• Built product knowledge to support menu guidance, recommendations and a polished customer experience.

Front-of-house hospitality role focused on warm guest care, service flow, product recommendations and maintaining brand standards in a busy environment.

• Delivered a warm welcome to guests, creating a positive first impression and professional customer experience.
• Built rapport with customers through friendly, confident and attentive service.
• Recommended food, wine and drinks based on customer preferences, actively upselling through strong product knowledge.
• Assisted managers during busy periods to support smooth operations and efficient service flow.
• Worked calmly and efficiently in a high-pressure environment while maintaining brand standards.

Member-focused hospitality role delivering polished service in a refined golf club and events setting.

• Delivered silver-service dining to club members, maintaining a polished and professional standard.
• Provided attentive, personalised service in a refined member-focused environment.
• Supported events by assisting with service flow, guest care and presentation standards.
• Demonstrated discretion, professionalism and attention to detail when serving customers in a premium setting.

Restaurant role requiring independent section management, confident customer interaction and organised service during high-turnover shifts.

• Delivered confident front-of-house service in a fast-paced restaurant with high customer turnover.
• Managed sections independently, taking orders, serving meals and ensuring excellent customer care.
• Built confidence handling customer enquiries, resolving needs quickly and keeping service organised.
• Led a private dining experience for up to 20 guests, ensuring a smooth and positive experience.

Community-facing cafe role covering beverage preparation, customer service, workflow and external event support.

• Oversaw coffee shop service and supported the preparation of food and speciality beverages.
• Maintained consistent quality standards and efficient workflow during busy periods.
• Provided friendly, attentive customer service in a community-facing environment.
• Supported privately hired external events, assisting with customer care and service delivery.

Early customer-service role in a community cafe, combining front-of-house service with responsibility for daily operations.

• Helped develop a vibrant community cafe and delivered welcoming front-of-house service.
• Prepared food and drinks to a high standard while maintaining cleanliness and safety procedures.
• Managed cafe finances and oversaw closing procedures, demonstrating trustworthiness and responsibility.
• Gained experience working independently, staying organised and supporting smooth daily operations.